​​Returns
Due to the nature of professional beauty products and hygiene standards, all sales are final. We do not accept returns or exchanges on any opened or used products. If you believe your item is damaged or defective, please contact us within 7 days of delivery at  dejabeautynz@hotmail.com

Refunds
Refunds are only issued for items that arrive damaged or incorrect. Please email us at dejabeautynz@hotmail.com with your order number and clear photos of the issue. Once approved, a refund will be processed to your original payment method within 5–7 business days.

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